LiveAgent

A fully-featured help desk software

What is LiveAgent?

LiveAgent enables their customers to provide support by voice, email, live chat, Facebook, Twitter and contact forms, LiveAgent has a simple but powerful interface which allows their customer to answer by chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords. LiveAgent enables all from one place.

Pricing: Start at $29 (Agent/Month) | Get Pricing

LiveAgent Alternatives

LiveAgent Features

Agent Scheduling

Assignment Management

Automatic Chat Translation

Automatic Greetings

Call Center

Call Logging

Call Me Option

Call Monitoring

Call Recording

Call Reporting

Call Routing

Campaign Personalization

Canned Responses

Chat / Messaging

Chat History

Chat Widget

Chatbot

Communication Management

Contact Management

CRM

Customer Service Analytics

Drag & Drop

Email Automation

Email Distribution

Inbound Call Center

IVR / Voice Recognition

Knowledge Base

Knowledge Database

Knowledge Management

Labels

Mobile Messaging

Multi Website Support

Multi-Channel Communication

Multi-Language

Offline Form

Omni-Channel

Persistent Chat

Personalization

Proactive Chat

Real Time Monitoring

Rules-Based Workflow

Search/Filter

Shortcut Messages

Template Management

Visitor banning

Visitor Tracking

VoIP

Mobile Access

Call Transfer

Virtual Call Center

Automatic Call Distribution

Call Scripting

Call Center Management

SIP Trunking

Gamification

Video Call Recording

Live Chat

Data Import / Export

Email Marketing

Mobile Ticketing

Routing

Call Management

Callback Scheduling

CRM integration

Customer Engagement

Email Management

For Call Centers

For Sales

Live chat system

Outbound Call Center

Real-time Chat

For Websites

Automated Routing

Community Forums

Email Integration

Help Desk Management

Macros

Multiple Brands Products

Social media management

Ticket Management

Activity Log

Customer Lifecycle Management

Event Logs

Filtering

Knowledge Base Management

Pre-built Templates

Prioritization

Push Notifications

Real Time Chat

Real Time Editing

Shared Inboxes

Ticket/Issue Tracking

Specification

Windows

Web App

API

Customization

Mobile Support

Business Size Support

Small, Medium, Large

Official Links

Screenshots

Company Details

Company Name: Quality Unit

Headquarter: Bratislava

Found: 2004

Frequently Asked Questions

What are the top 5 key features of LiveAgent?

The top 5 features for LiveAgent are: Agent Scheduling, Assignment Management, Automatic Chat Translation, Automatic Greetings, Call Center.

What types of customer support does LiveAgent provide?

LiveAgent offers various support options which may include ticket system, social media support, and community forums. For the most up-to-date information on available support channels, please visit the product's official website.

What types of businesses does LiveAgent support?

LiveAgent can potentially serve businesses of various sizes: small, medium, large.

Is there a mobile app for LiveAgent?

Yes, LiveAgent offers a mobile app for both Android and iOS devices.

What languages does LiveAgent support?

LiveAgent supports the following languages: Arabic, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian/Lettish, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese.