About Freshdesk

Freshdesk is a customer support software that enhances service delivery by utilizing automated routing and ticket management, allowing businesses to efficiently resolve customer issues. By integrating live chat and a self-service portal, it empowers customers to find solutions independently. This results in increased customer satisfaction and loyalty, making it an essential tool for businesses seeking to elevate their support experience.

Freshdesk Pricing

0/INR (Free) | Get Pricing

Freshdesk Features

Automated Routing
Billing & Invoicing
Collaboration
Community Forums
Customer DataBase
Customer Segmentation
Dashboard
Email Integration
Email Management
Event Logs
Help Desk Management
Inbox Queue Management
Incident Management
Issue Tracking
Online Activation
Online Forums
Problem Management
Push Notifications
Scenario Planning
Self Service Portal
Service Level Agreement (SLA) Management
Service Level Management
SLA Management
Social Media Integration
Ticket Management
Show More

Specification

Windows
API
Customization
Mobile Support

Business Size Support

Small, Medium, Large
Freshdesk screenshot
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Frequently Asked Questions

What are the top 5 key features of Freshdesk?
The top 5 features for Freshdesk are: Automated Routing, Billing & Invoicing, Collaboration, Community Forums, Customer DataBase.
What types of customer support does Freshdesk provide?
Freshdesk offers various support options which may include video tutorials, knowledge base, social media support, and ticket system. For the most up-to-date information on available support channels, please visit the product's official website.
What types of businesses does Freshdesk support?
Freshdesk can potentially serve businesses of various sizes: small, medium, large.
Is there a mobile app for Freshdesk?
Yes, Freshdesk offers a mobile app for both Android and iOS devices.
What languages does Freshdesk support?
Freshdesk supports the following languages: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish.