About OTRS

OTRS Help Desk software streamlines incident management and enhances customer service through automated routing and a self-service portal, allowing organizations to efficiently resolve issues and improve user satisfaction. By facilitating effective ticket management and service level agreement oversight, it empowers teams to deliver timely support, reducing operational costs while increasing service excellence in competitive environments.

OTRS Features

Alerts/Escalation
Automated Routing
Billing & Invoicing
Community Forums
Contract Management
Customer DataBase
Document Management
Inbox Queue Management
Incident Management
Knowledge Base
Known Issue Management
Live chat system
Multiple Brands Products
Self Service Portal
Service Desk (ITIL ITSM)
Service Level Agreement (SLA) Management
Service Level Management
Surveys & Feedback
Ticket Management

Specification

Windows
Customization
OTRS screenshot
OTRS screenshot thumbnail 1 OTRS screenshot thumbnail 2 OTRS screenshot thumbnail 3 OTRS screenshot thumbnail 4

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Frequently Asked Questions

What are the top 5 key features of OTRS?
The top 5 features for OTRS are: Alerts/Escalation, Automated Routing, Billing & Invoicing, Community Forums, Contract Management.
What types of customer support does OTRS provide?
OTRS offers various support options which may include live chat, video tutorials, and phone support. For the most up-to-date information on available support channels, please visit the product's official website.
What types of businesses does OTRS support?
OTRS can potentially serve businesses of various sizes: unknown.
Is there a mobile app for OTRS?
Based on the available information, it's unclear if OTRS offers a mobile app. Please check their website for the most up-to-date information.
What languages does OTRS support?
OTRS supports the following languages: English, German, Spanish.