About Seraph

Seraph is an open-source Customer Support Management System tailored for IT support firms, addressing the challenges of case management through automated routing and service level agreement (SLA) management. This allows businesses to efficiently manage tickets while ensuring timely responses to customer inquiries. With customizable branding options, Seraph empowers companies to enhance their support experience, ultimately leading to improved customer satisfaction and loyalty.

Seraph Features

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Interaction Tracking
IT Asset Management
Self Service Portal
Service Level Agreement (SLA) Management
Ticket/Issue Tracking

Specification

Windows
Web App
API
Customization
Mobile Support
Seraph screenshot

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Frequently Asked Questions

What are the top 5 key features of Seraph?
The top 5 features for Seraph are: Alerts / Escalation, Automated Routing, Customizable Branding, Email Integration, Interaction Tracking.
What types of customer support does Seraph provide?
Seraph offers various support options which may include video tutorials, knowledge base, and phone support. For the most up-to-date information on available support channels, please visit the product's official website.
What types of businesses does Seraph support?
Information about the specific business sizes that Seraph serves is not available. We recommend checking their official website for more details.
Is there a mobile app for Seraph?
Based on the available information, it's unclear if Seraph offers a mobile app. Please check their website for the most up-to-date information.
What languages does Seraph support?
Seraph supports the following languages: English.