About iSupport

iSupport is a help desk software that streamlines incident management through automated routing and multi-channel communication, enabling teams to resolve issues efficiently. With features like a self-service portal and SLA management, it empowers users to access support on their terms. Prioritizing customer satisfaction, iSupport combines live technical support with continuous innovation to enhance user experience across both on-premise and cloud environments.

iSupport Features

Alerts/Escalation
Automated Routing
Billing & Invoicing
Change Management
Customizable Branding
Document Management
Document Storage
Email Integration
Incident Management
Interaction Tracking
Issue Tracking
IT Asset Management
Knowledge Base Management
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real Time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Specification

Windows
Web App
Customization
Mobile Support
iSupport screenshot

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Frequently Asked Questions

What are the top 5 key features of iSupport?
The top 5 features for iSupport are: Alerts/Escalation, Automated Routing, Billing & Invoicing, Change Management, Customizable Branding.
What types of customer support does iSupport provide?
iSupport offers various support options which may include social media support and knowledge base. For the most up-to-date information on available support channels, please visit the product's official website.
What types of businesses does iSupport support?
iSupport can potentially serve businesses of various sizes: unknown.
Is there a mobile app for iSupport?
Based on the available information, it's unclear if iSupport offers a mobile app. Please check their website for the most up-to-date information.
What languages does iSupport support?
iSupport supports the following languages: English.