About HelpDeskZ

HelpDeskZ is a free PHP-based support ticket system that enhances customer service by streamlining incident management and email integration, allowing teams to efficiently address client inquiries. With features like a self-service portal and knowledge base, users can quickly find solutions and reduce dependency on support staff. This approach not only improves response times but also elevates customer satisfaction, making it an ideal tool for businesses looking to enhance their support operations.

HelpDeskZ Features

Alerts/Escalation
Automated Routing
Contract Management
Customer DataBase
Email Integration
Inbox Queue Management
Incident Management
Knowledge Base
Known Issue Management
Live chat system
Self Service Portal
Service Level Management
Service Level Agreement (SLA) Management
Ticket Management

Specification

Web App
Customization
Mobile Support
HelpDeskZ screenshot
HelpDeskZ screenshot thumbnail 1 HelpDeskZ screenshot thumbnail 2 HelpDeskZ screenshot thumbnail 3

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Frequently Asked Questions

What are the top 5 key features of HelpDeskZ?
The top 5 features for HelpDeskZ are: Alerts/Escalation, Automated Routing, Contract Management, Customer DataBase, Email Integration.
What types of customer support does HelpDeskZ provide?
HelpDeskZ offers various support options which may include email support, video tutorials, live chat, and ticket system. For the most up-to-date information on available support channels, please visit the product's official website.
What types of businesses does HelpDeskZ support?
HelpDeskZ can potentially serve businesses of various sizes: unknown.
Is there a mobile app for HelpDeskZ?
Based on the available information, it's unclear if HelpDeskZ offers a mobile app. Please check their website for the most up-to-date information.
What languages does HelpDeskZ support?
Information about the languages supported by HelpDeskZ is not available. Please check their official website for more details.